I.
Information Disclosure
You have the right to receive accurate and easily understood
information about your health plan, health care professionals,
and health care facilities. If you speak another language, have
a physical or mental disability, or just don’t understand
something, assistance will be provided so you can make informed
health care decisions.
II. Choice
of Providers and Plans
You have the right to a choice of health care providers that
is sufficient to provide you with access to appropriate
high-quality health care.
III. Access
to Emergency Services
If you have sever pain, an injury, or sudden illness that
convinces you that your health is in serious jeopardy, you have
the right to receive screening and stabilization emergency
services whenever and wherever needed, without prior
authorization or financial penalty.
IV.
Participation in Treatment Decisions
You have the right to know all your treatment options and to
participate in decisions about your care. Parents, guardians,
family members, or other individuals that you designate can
represent you if you cannot make your own decisions.
V. Respect
and Nondiscrimination
You have a right to considerate, respectful and
nondiscriminatory care from your doctors, health plan
representatives, and other health care providers.
VI.
Confidentiality of Health Information
You have the right to talk in confidence with health care
providers and to have your health care information protected.
You also have the right to review and copy your own medical
record and request that your physician amend your record if it
is not accurate, relevant, or complete.
VII. Complaints and Appeals
You have the right to a fair, fast, and objective
review of any compliant you have against your health plan,
doctors, hospitals or other health care personnel. This includes
complaints about waiting times, operating hours, the conduct of
health care personnel, and the adequacy of health care
facilities. |
